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Customer Engagement
Create an amazing customer experience by delivering an exceptional service that goes beyond sales. Help your end customer engage with you in real-time and provide instant service by enabling the customer to:
- Log service requests via customer self-service
- Register Products
- Add Contacts
- Get real-time status updates
- Access CSAT Survey/Feedback
- Get Service Quote
- Get real-time Invoice
Play Video
Customer Engagement Demo
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Benefits
- Reduce customer wait time
- Reduce the number of customer calls at the customer center
- Get the best available technician to address the issue
- Transparency of workflow
- Real-time updates and timely communication/notification
- Increase CSAT/NPS